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Terms and conditions


Rules for our group tours


Our tours take place by reservation only. You will receive a confirmation email once the completion of the payment has been received – this includes all reservation costs and entrance tickets for museums or archaeological sites and an advance of at least 30% or the full tour payment.

In the event of a no-show without a cancellation of at least 24 hours before the agreed appointment, the tour amount will not be refunded.

Should a participant show up late, even having communicated so beforehand, out of respect for the other participants, the tour will begin at the set time, and it will then be the obligation of latecomers to reach the group.

In the case of participants who do not arrive at the time of departure of the tour, get lost or leave the group early, there is no type of refund, even partial.

There are no refunds due to force majeure, such as areas of the city, museums or archaeological sites that cannot be visited or are impaired due to strikes, demonstrations, wars, parades, commemorations, processions, sporting events, and natural or climatic disasters which would jeopardize the continuation of the tour, and would therefore result in its conclusion.

Any accidents, falls, illnesses, losses or thefts of objects, money, documents or other damages are the sole responsibility of the participants.

If for large groups it is requested to provide personal radio transmitters, each participant is responsible for his/her radio and must return it intact at the end of the tour. In that case we ask for a security deposit of 45 euros in cash or by credit card which will be refunded when the radios are returned.



Rules for our private tours

Our tours take place by reservation only. You will receive a confirmation email once the completion of the payment has been received – this includes all reservation costs and entrance tickets for museums or archaeological sites and an advance of at least 30% or the full tour payment.
In the event of a no-show without a cancellation of at least 24 hours before the agreed appointment, the tour amount will not be refunded.
In the event of a change of itinerary or visiting hours, tickets for museums, galleries or archaeological sites booked or already purchased are non-refundable and payment will not be refunded to the visitor.
In the event of a late arrival communicated by the participants, unless agreed upon ahead of time, or if there are problems with museums or archaeological site bookings, the tour ends at the originally agreed time.
There are no refunds due to force majeure, such as areas of the city, museums or archaeological sites that cannot be visited or are impaired due to strikes, demonstrations, wars, parades, commemorations, processions, sporting events, and natural or climatic disasters which would jeopardize the continuation of the tour, and would therefore result in its conclusion.
Any accidents, falls, illnesses, losses or thefts of objects, money, documents or other damages are the sole responsibility of the participants.
If for large groups it is requested to provide personal radio transmitters, each participant is responsible for his/her radio and must return it intact at the end of the tour. In that case we ask for a security deposit of 45 euros in cash or by credit card which will be refunded when the radios are returned.

Protourism Guided Tours in Rome

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